After purchasing a condo in 2010, my mortgage company overpaid my taxes one quarter. After about a month, the amount was refunded back to my mortgage company and they placed it into my escrow account. I believe the best way to handle this is to wait for the refund back to your escrow account, and then talk to your mortgage company.
I did have to deal with the tax assessor for another issue and found it very difficult to get someone on the phone. Perhaps another way to handle this would be to call your mortgage company, explain the situation and try to get them to handle it.

hi my tax abatement was reduced and on the website i can see a credit was applied. But how do i get that money out? since my mortgage bank continues to pay the same amount each quarter. The credit is never applied.

Is there a way for jc to send me a check or something? i tried to call their office but noone ever picks up the phone.

thanks