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Re: Uber, Lyft, and traffic
#14
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135jc wrote:
I have a question regarding Lyft. I recently took one home from Princeton. The fare said $45.00 but I was charged $215.00. I know there are peak times with higher rates but shouldn't that be stated when you agree. I have sent an email to them without any response. I did notice today I was sent an email to rate my driver but nothing about my fare. Has anyone experienced this? Should I have my credit card reject the charge? Any advice would be appreciated.

Thanks

Was this during primetime? Did you encounter a ridiculous amount of traffic? Did you vomit in the car or cause any damage? CS is usually helpful so ask for a breakdown of what you were charged.

Posted on: 2016/11/21 21:15
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Re: Uber, Lyft, and traffic
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I have a question regarding Lyft. I recently took one home from Princeton. The fare said $45.00 but I was charged $215.00. I know there are peak times with higher rates but shouldn't that be stated when you agree. I have sent an email to them without any response. I did notice today I was sent an email to rate my driver but nothing about my fare. Has anyone experienced this? Should I have my credit card reject the charge? Any advice would be appreciated.

Thanks

Posted on: 2016/11/21 20:42
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Re: Uber, Lyft, and traffic
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would love to have an option to pre-set my tip on uber app - it just doesn't exist and I do not often have cash...when i do, I usually do tip when appropriate.

Many uber users and I assume drivers have suggested this feature - which would be optional

Posted on: 2016/11/21 19:49
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Re: Uber, Lyft, and traffic
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WhoElseCouldIBe wrote:
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greenville wrote:
Wow, you can afford to live in downtown but you can't afford to tip a driver?! Here is a story of a driver who work 60 hours and only netted $350 (driver does not get vacation time or matching ss wages on that either). Uber won't put a psa since it will be bad for business and the bottomline since they paying for slave labor.
https://www.youtube.com/watch?v=HUXHMsqj2Go&t=288s


Do you tip your gas station attendant? Your cashier?

Why not? Can't afford it?
All those are paid minimum wage and considered employs not independent contractors meaning they get benefits and they don't have to pay anything else but for uniforms. You don't tip a server or a regular taxi cab? Can't afford it?

Posted on: 2016/11/21 19:08
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Re: Uber, Lyft, and traffic
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greenville wrote:
Wow, you can afford to live in downtown but you can't afford to tip a driver?! Here is a story of a driver who work 60 hours and only netted $350 (driver does not get vacation time or matching ss wages on that either). Uber won't put a psa since it will be bad for business and the bottomline since they paying for slave labor.
https://www.youtube.com/watch?v=HUXHMsqj2Go&t=288s


Do you tip your gas station attendant? Your cashier?

Why not? Can't afford it?

Posted on: 2016/11/21 18:45
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Re: Uber, Lyft, and traffic
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Wow, you can afford to live in downtown but you can't afford to tip a driver?! Here is a story of a driver who work 60 hours and only netted $350 (driver does not get vacation time or matching ss wages on that either). Uber won't put a psa since it will be bad for business and the bottomline since they paying for slave labor.
https://www.youtube.com/watch?v=HUXHMsqj2Go&t=288s

Posted on: 2016/11/21 18:19
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Re: Uber, Lyft, and traffic
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how do you even know how much to tip out of pocket? I don't know my total fare cost till after i'm out of the car.

The whole idea of Uber when I started was a fast experience where you don't need to worry about tip. It makes no sense to hail an uber on your phone, track its whereabouts on your phone, find out how much it costs on your phone, pay for it on your phone and then have to dig out your wallet and hope you have some small bills. I'm gonna stick with that until Uber does a nationwide PSA about it. The drivers should just drive for Lyft if it's that big of a problem.



Posted on: 2016/11/21 17:00
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Re: Uber, Lyft, and traffic
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greenville wrote:
Has anyone notice that the amount of Taxis has gone though the roof along with traffic during rush hour? These apps have made it extremly easy for someone to hail a ride but the traffic has become unbearable. The amount drivers has gone significantly since they reduce the vehicle age requirement to vehicles 2001 or newer instead of 2006 or newer before. The number of cars that can be out at the same time should be controlled because I'm tired of sitting in traffic looking at Uber cars. Open your app and see how many cars you have in your area during rush hour. I did a stint as a driver and stopped after I kept getting paid 3.71 per 25 minute ride and nobody tipped no matter if you gave them treats and excellent service. Enjoy the service but don't forget to tip, many drivers are making less than minimum wage after expenses.


You bring up 2 totally different subjects or maybe they're not so different as far as motives in posting. But that's another story.

I always tip Uber drivers. However, I don't blame anyone for not tipping because Uber gives the consumer the impression that the tip is included in the fare... up until recently but it's now ingrained in peoples' thinking. And even now, Uber doesn't overtly state or imply that tipping is suggested. I think Uber sucks for having such a duplicitous policy, and as stated, for not including a page to tip in their app like Lyft. However, your beef should be with Uber, not the consumer.

Posted on: 2016/11/21 16:15
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Re: Uber, Lyft, and traffic
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I'd be more than happy to tip a percentage to many of my Uber drivers, a lot of them are WAY more personable and professional than your typical cabby. Did they launch their new app yet, is that going to be built in? i hope so.

Posted on: 2016/11/21 15:26
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Re: Uber, Lyft, and traffic
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WhoElseCouldIBe wrote:
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greenville wrote:
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jc_dweller wrote:
I haven't noticed this.

But, to your other complaint, Uber policy is to be cash free and not require tipping - that's the point - so if they want to be like Lyft and offer tipping options, it needs to be on the app. I often have no cash whatsoever on my person. Complaining about customers what it's the brand's policy and/or app that troubles you is misdirected.


So the fact that most of drivers like me were making less than minimum wage and subsidizing your taxi ride is misdirecting my anger? Uber no longer discourages people from tipping so that policy has changed, but the mentality hasn't. Many of the people I took have no problem tipping at a restaurant or tipping a regular cab but when it comes to Uber they don't do it.Only 10% of riders tip on the lyft platform anyway so that mentality has got to change. Uber has also reduce what they pay to driver while upping what they charge the passenger with upfront pricing. Please be a decent human being carry a couple of dollars and tip.


You can tip on a card at a restaurant, you can't with Uber. Like the previous poster, I rarely carry cash as I don't need it. If Uber wanted to encourage tipping, they would easily add it to the app.

If that doesn't work for you, then don't work for Uber.


I already stopped with them but could not stand the fact that I was stuck in traffic on Saturday next to drivers who had the app on and one of the cars was falling apart, they had had to lower standards in order to replace all the drivers who have had enough.

Posted on: 2016/11/21 15:25
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Re: Uber, Lyft, and traffic
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greenville wrote:
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jc_dweller wrote:
I haven't noticed this.

But, to your other complaint, Uber policy is to be cash free and not require tipping - that's the point - so if they want to be like Lyft and offer tipping options, it needs to be on the app. I often have no cash whatsoever on my person. Complaining about customers what it's the brand's policy and/or app that troubles you is misdirected.


So the fact that most of drivers like me were making less than minimum wage and subsidizing your taxi ride is misdirecting my anger? Uber no longer discourages people from tipping so that policy has changed, but the mentality hasn't. Many of the people I took have no problem tipping at a restaurant or tipping a regular cab but when it comes to Uber they don't do it.Only 10% of riders tip on the lyft platform anyway so that mentality has got to change. Uber has also reduce what they pay to driver while upping what they charge the passenger with upfront pricing. Please be a decent human being carry a couple of dollars and tip.


You can tip on a card at a restaurant, you can't with Uber. Like the previous poster, I rarely carry cash as I don't need it. If Uber wanted to encourage tipping, they would easily add it to the app.

If that doesn't work for you, then don't work for Uber.

Posted on: 2016/11/21 15:10
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Re: Uber, Lyft, and traffic
#3
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jc_dweller wrote:
I haven't noticed this.

But, to your other complaint, Uber policy is to be cash free and not require tipping - that's the point - so if they want to be like Lyft and offer tipping options, it needs to be on the app. I often have no cash whatsoever on my person. Complaining about customers what it's the brand's policy and/or app that troubles you is misdirected.


So the fact that most of drivers like me were making less than minimum wage and subsidizing your taxi ride is misdirecting my anger? Uber no longer discourages people from tipping so that policy has changed, but the mentality hasn't. Many of the people I took have no problem tipping at a restaurant or tipping a regular cab but when it comes to Uber they don't do it.Only 10% of riders tip on the lyft platform anyway so that mentality has got to change. Uber has also reduce what they pay to driver while upping what they charge the passenger with upfront pricing. Please be a decent human being carry a couple of dollars and tip.

Posted on: 2016/11/21 14:40
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Re: Uber, Lyft, and traffic
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I haven't noticed this.

But, to your other complaint, Uber policy is to be cash free and not require tipping - that's the point - so if they want to be like Lyft and offer tipping options, it needs to be on the app. I often have no cash whatsoever on my person. Complaining about customers what it's the brand's policy and/or app that troubles you is misdirected.

Posted on: 2016/11/21 14:20
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Uber, Lyft, and traffic
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Has anyone notice that the amount of Taxis has gone though the roof along with traffic during rush hour? These apps have made it extremly easy for someone to hail a ride but the traffic has become unbearable. The amount drivers has gone significantly since they reduce the vehicle age requirement to vehicles 2001 or newer instead of 2006 or newer before. The number of cars that can be out at the same time should be controlled because I'm tired of sitting in traffic looking at Uber cars. Open your app and see how many cars you have in your area during rush hour. I did a stint as a driver and stopped after I kept getting paid 3.71 per 25 minute ride and nobody tipped no matter if you gave them treats and excellent service. Enjoy the service but don't forget to tip, many drivers are making less than minimum wage after expenses.

Posted on: 2016/11/21 13:54
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