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Re: Supermarket delivery
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Amazon Fresh is pretty good. We have used them since moving to JC in May. Unfortunately, Amazon doesn't have the Prime Now service in JC like they do on the west coast - this was nice since you could get basic grocery items (no fresh meat/produce, but pretty much everything else) for no subscription cost and delivery was free if it was over $30 or $40.

That being said, most of the time I don't have issues with Amazon. A few times the delivery windows have been limited which meant that orders had to be placed 2 days before delivery, which is frustrating when you need things. This only happened for a few weeks in the summer, so maybe they have scaled their capacity a bit better. The cost is steep, but their prices are definitely lower than FD on almost any item. (I used FD a couple times when Amazon wasn't available due to the timeframe issue stated above). Others have done the comparison, and if you order frequently, Amazon does come out cheaper in the long-run. I did a similar calculation.

Other complaints include some items being out of stock somewhat frequently, and they could use help packaging. I just love when they pack water bottles and bread in the same bag...

Overall, getting past the steep membership fee, Amazon is pretty good. I am eagerly awaiting the whole foods though. That is one thing that frustrates me about DTJC is the lack of a decent grocery store - I'm sure I'll get called a snob, etc. but the ShopRite just doesn't cut it.

Posted on: 2016/10/11 20:31
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Re: Supermarket delivery
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Quote:

anonymess wrote:
Quote:

bodhipooh wrote:
Whoever wrote that article was not well informed: the previous cost of AmazonFresh was $200 on top of the $99 Amazon Prime membership. So, all in, it was $299 for the year of Amazon Prime + AmazonFresh. Now, you are looking at $279 all in. A whopping amount of $20 in savings. Any way you slice it, it is still a very expensive proposition ($180 / year) to order from AmazonFresh, unless you intend to order a lot of times. Compared to FD's $6 delivery fee, you would have to order from Amazon at least 30 times just to break even in delivery fees.


A couple of considerations if only looking at delivery cost.

-- how often one orders - I'm going to assume weekly, or 52 times a year. I order at least once per week.

-- if one is already an Amazon Prime member, the $99 membership fee should not be taken into consideration when calculating Amazon Fresh cost.

-- FD delivery pass costs $119 per year for unlimited deliveries, or about $2.30 per delivery if ordering once per week. Amazon costs $180 per year or $3.46 per delivery based on the same criteria.

Based on these considerations, the difference in delivery cost is not that significant. However, the cost of Amazon Fresh products seems to be considerably lower. I compared a few staple items that I order. In the end, the total cost would be less with Amazon.

However, there are the intangibles like quality and service. My guess is that FD has significantly superior quality while service is not as good as Amazon. These factors are impossible to measure, at least for me. For those reasons, I'm going to try Amazon.

Having said that, I was surprised to get a call yesterday from one of the directors at FD in response to my complaints. He said that it took him nearly an hour to review my records from inception - something he decided to do after the incredible screw-up with my last order. He said he was shocked, made no excuses and vowed to remedy the delivery issues. He gave me a full credit for my last order ($100) plus another $100 credit. Quite generous. More importantly to me, he gave me his cell number and email address.


That's really excellent customer service from FD. I never had any issues with Amazon Fresh during the free trial period, so I can't really speak to their customer service. The stuff always arrived on time, undamaged and in the right quantity.

I'm an Amazon Prime member already, and I use the hell out of it, so the Amazon Fresh discount and monthly subscription option is appealing to me. I have Delivery Pass from FD, but I only end up ordering about once a month because I have to plan so far ahead for a feasible delivery time. So, the value of a cheaper price per delivery is lessened for me. I won't be renewing.

Same day service kicks ass. When I was using Amazon, I could place an order by 11 p.m. and the groceries would be there the next morning when I woke up. It's great to be able to plan your dinner in the morning and have the ingredients there by evening without dragging yourself to the market and hauling bags of groceries home on transit.

Posted on: 2016/10/11 19:43
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Re: Supermarket delivery
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Quote:

bodhipooh wrote:
Whoever wrote that article was not well informed: the previous cost of AmazonFresh was $200 on top of the $99 Amazon Prime membership. So, all in, it was $299 for the year of Amazon Prime + AmazonFresh. Now, you are looking at $279 all in. A whopping amount of $20 in savings. Any way you slice it, it is still a very expensive proposition ($180 / year) to order from AmazonFresh, unless you intend to order a lot of times. Compared to FD's $6 delivery fee, you would have to order from Amazon at least 30 times just to break even in delivery fees.


A couple of considerations if only looking at delivery cost.

-- how often one orders - I'm going to assume weekly, or 52 times a year. I order at least once per week.

-- if one is already an Amazon Prime member, the $99 membership fee should not be taken into consideration when calculating Amazon Fresh cost.

-- FD delivery pass costs $119 per year for unlimited deliveries, or about $2.30 per delivery if ordering once per week. Amazon costs $180 per year or $3.46 per delivery based on the same criteria.

Based on these considerations, the difference in delivery cost is not that significant. However, the cost of Amazon Fresh products seems to be considerably lower. I compared a few staple items that I order. In the end, the total cost would be less with Amazon.

However, there are the intangibles like quality and service. My guess is that FD has significantly superior quality while service is not as good as Amazon. These factors are impossible to measure, at least for me. For those reasons, I'm going to try Amazon.

Having said that, I was surprised to get a call yesterday from one of the directors at FD in response to my complaints. He said that it took him nearly an hour to review my records from inception - something he decided to do after the incredible screw-up with my last order. He said he was shocked, made no excuses and vowed to remedy the delivery issues. He gave me a full credit for my last order ($100) plus another $100 credit. Quite generous. More importantly to me, he gave me his cell number and email address.

Posted on: 2016/10/11 12:07
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Re: Supermarket delivery
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We use Amazon Fresh from time to time, If you are already using Amazon prime for other things why not for groceries? I find them better than stop n shop and they are always on time. I also like the feature they offer by putting things in your cart that you may have run out of, so the shopping experience is ez and breezy. Also AF uses local shops to fill your order, I get all my fresh baked bread from Amy's bakery in the West Village and Bloomingdale's. Its a great service and we have been using Amazon Prime way b4 using AF.

Posted on: 2016/10/11 11:48
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Re: Supermarket delivery
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itgirl wrote:
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bodhipooh wrote:
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anonymess wrote:
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HappyInHarsimus wrote:
Amazon Fresh is now available in Jersey City. Haven't tried it out yet, but I will soon as I agree FD has gone downhill. Their delivery times are not consistent at all anymore.


I didn't know that; it must be a recent change. I am going to give Amazon a shot.


Just be aware that Amazon Fresh requires a $200 annual membership fee. I was tempted to try it, but I am not tempted enough to shell out $200.


Luckily, Amazon just dropped their prices to $15 a month for Prime users. I tried it during their trial period at the beginning of this year, and thought it was a great service. The selection is pretty good, and they offer same day service for a lot of items, which FD doesn't. I got sticker shock after they charged me the over $200 yearly fee, so I canceled and went back to FD. Now that it's cheaper, I'll be renewing with Amazon Fresh ASAP!

Fresh Direct does have a lot of the local items I like, but I find it inconvenient to have to sometimes wait up to two days for a delivery slot.


Whoever wrote that article was not well informed: the previous cost of AmazonFresh was $200 on top of the $99 Amazon Prime membership. So, all in, it was $299 for the year of Amazon Prime + AmazonFresh. Now, you are looking at $279 all in. A whopping amount of $20 in savings. Any way you slice it, it is still a very expensive proposition ($180 / year) to order from AmazonFresh, unless you intend to order a lot of times. Compared to FD's $6 delivery fee, you would have to order from Amazon at least 30 times just to break even in delivery fees.

Posted on: 2016/10/11 1:47
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Re: Supermarket delivery
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bodhipooh wrote:
Quote:

anonymess wrote:
Quote:

HappyInHarsimus wrote:
Amazon Fresh is now available in Jersey City. Haven't tried it out yet, but I will soon as I agree FD has gone downhill. Their delivery times are not consistent at all anymore.


I didn't know that; it must be a recent change. I am going to give Amazon a shot.


Just be aware that Amazon Fresh requires a $200 annual membership fee. I was tempted to try it, but I am not tempted enough to shell out $200.


Luckily, Amazon just dropped their prices to $15 a month for Prime users. I tried it during their trial period at the beginning of this year, and thought it was a great service. The selection is pretty good, and they offer same day service for a lot of items, which FD doesn't. I got sticker shock after they charged me the over $200 yearly fee, so I canceled and went back to FD. Now that it's cheaper, I'll be renewing with Amazon Fresh ASAP!

Fresh Direct does have a lot of the local items I like, but I find it inconvenient to have to sometimes wait up to two days for a delivery slot.

Posted on: 2016/10/10 21:00
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Re: Supermarket delivery
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anonymess wrote:
Quote:

HappyInHarsimus wrote:
Amazon Fresh is now available in Jersey City. Haven't tried it out yet, but I will soon as I agree FD has gone downhill. Their delivery times are not consistent at all anymore.


I didn't know that; it must be a recent change. I am going to give Amazon a shot.


Just be aware that Amazon Fresh requires a $200 annual membership fee. I was tempted to try it, but I am not tempted enough to shell out $200.

Posted on: 2016/10/10 20:50
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Re: Supermarket delivery
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HappyInHarsimus wrote:
Amazon Fresh is now available in Jersey City. Haven't tried it out yet, but I will soon as I agree FD has gone downhill. Their delivery times are not consistent at all anymore.


I didn't know that; it must be a recent change. I am going to give Amazon a shot.

Posted on: 2016/10/10 15:08
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Re: Supermarket delivery
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Amazon Fresh is now available in Jersey City. Haven't tried it out yet, but I will soon as I agree FD has gone downhill. Their delivery times are not consistent at all anymore.

Posted on: 2016/10/10 14:04
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Re: Supermarket delivery
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Peapod (Stop n Shop) offers delivery service to all Jersey City. The Supremo supermarket has a ride service in the heights, you buy and take the groceries in the van and tip the driver.

Posted on: 2016/10/8 2:54
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Re: Supermarket delivery
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Can we address supermarket delivery again?

I've been using FreshDirect for 3+ years now. At the beginning, I thought they were fabulous for my purposes... that is, a single guy needing to order weekly. Recently though, things have gotten worse. They used to excel at customer service. No more. Customer service is not equipped to handle anything other than routine matters, which is understandable. However, on the rare occasion that I need to speak with someone higher up, I find it impossible. There is never a supervisor available and no one returns calls or emails. Delivery times used to be spot on. No more. I stopped buying fruit from them because the fruit is inconsistent. Still, I like their fresh products and organic offerings. But the negatives are starting to add up.

I tried Shoprite Hoboken several times. While their prices are much better, you get what you pay for. They're OK, but not on the same level as FD. Their delivery system seems amateurish though.

I never tried Peapods. I checked the site and delivery is only $2.99 for orders over $60. Are they a viable option to FD?

Posted on: 2016/10/7 18:55
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Re: Supermarket delivery
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To digress slightly regarding Fresh Direct... has anyone experienced a problem where, after submitting the order, some items get changed? I always check my "shopping cart" before submitting, but I don't check that the confirmation email has the correct items. There were a number of times I was left scratching my head after delivery that I thought I ordered something and it wasn't there or vice versa.

As it turns out, there's one particular item that I order regularly... a deli meat. I always get the same quantity, .5 lbs. In the cart it appears ok, but somehow it gets changed to 1 lb. after I submit. Mea culpa, I never checked the email confirmation (until now) to ensure the order was correct. I also think I had the same problem in the past with other items, but I have no proof and I chalked it up to a mistake on my part. That is, until I caught this mistake - I made sure to check the email confirmation afterwards and indeed, it did change from what I selected.

The response from Fresh Direct was less than satisfactory. The customer reps I talked to, while extremely polite, seemingly had little training and were of no help. I got a credit for an extra .5 lb., but could not get them to check for problems with their system. Over the course of 2 days, I tried to speak with a supervisor to no avail... "no one's available" or "I'll have someone call you back," which never happened. And calling the main office in LIC was a wasted effort... it was impossible to get a live person on the phone and a voicemail went unanswered.

I'm curious if anyone had the same problem as me.

Anyway, I'm a single guy and ordering from Shoprite doesn't seem feasible due to the shipping charge. However, I might try to figure a way to make it work. How is the fruit and fresh items from Shoprite? I don't want to deal with a company like FD that seemingly couldn't care less about my business after being a weekly customer for nearly a year.

Posted on: 2014/12/18 23:14
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Re: Supermarket delivery
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I also use ShopRite for one big delivery order a month. The Hoboken location is better than the JC location.

Same experience as hamiltonparker. ShopRite is much less expensive than FreshDirect, so even with the $20 delivery fee, you are still saving money. They always deliver on time EXCEPT on Friday nights. So, don't order for Friday nights. And they call you when they don't have a specific item you in your order.




Posted on: 2014/12/8 16:23
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Re: Supermarket delivery
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I mostly use Stop n Shop , delivery is about $9.95 but I find the good delivery times sell out fast. When I am super bz I use hellofresh I like both equally. Hellofresh is more for dinner parties and hosting.

Posted on: 2014/12/6 23:05
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Re: Supermarket delivery
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Quote:

HamiltonParker wrote:
We're vegetarians and so meat is not really part of my comments here but anyway:...


This reminded of that old joke: "How do you know if someone is vegetarian (or, vegan)? Don't worry, the'll tell you"

It should bear mentioning that the Whole Foods in Tribeca (the one by the WTC PATH station) will also deliver to DTJC. I can't recall the actual fee, but I believe it was ~20.

Posted on: 2014/12/6 22:19
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Re: Supermarket delivery
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We're vegetarians and so meat is not really part of my comments here but anyway:

Fresh Direct: love it ~ produce is always very, very fresh. Packaging was excessive...distractingly so. Stuff was packed in foam and a bazillion bags...enough to make us really rethink our ordering strategy. Also pretty expensive but you get what you pay for and the quality was really there.

Shop Rite: I place a large order once/month and am pretty pleased with the order. I specifically order from the store in Hoboken and they always call to discuss items that are out of stock and suggest substitutions that are along the same lines as whatever I ordered, i.e., " we're out of this brand of organic, strawberry yogurt but have this brand, instead."
The fees are as follows:
> Packing: $12.95
> Delivery: $7.95
> Total: $20.90

I have one of those dumb-dumb, Price Plus Rewards cards on file with my profile. If I order a few of the sale items in bulk (10 can of tomatoes, 2 containers cottage cheese) or whatever....the coupon savings always exceed both the packing and delivery costs and so I consider myself way ahead of the game because I save approx 3 hours of driving, parking, shopping, carting all the crap home, etc.

I also supplement this monthly order with the occasional schlepp to TRADER JOE'S. Can we please revive that thread here again
;-0)


Posted on: 2014/12/6 20:25
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Re: Supermarket delivery
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The A&P (located near Target) does delivery and I believe it is only a $6 charge. If you order early enough in the morning, you can even get it same day.

Posted on: 2014/12/6 20:05
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Re: Supermarket delivery
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I've used ShopRite, PeaPod, and FreshDirect and FreshDirect is the best, particularly with their Delivery Pass.

I've received ShopRite deliveries that smelled like cigarette smoke and they're always out of the items that I order online. PeaPod is meh.

I've recently begun trying FreshDirect's seafood and beef products. Even though they're more expensive than what I buy at Trader Joe's, the quality is even better. And it seems like they're adding new items all of the time. I like that I can adjust my order online until 11pm prior to the delivery day.

I've also begun using Amazon Prime Pantry and the savings are really good. I think they're getting their packing systems down as I've received boxes with exploded hand soaps and dented cans. So I use them on limited staple items with good savings. Their customer service is very responsive. I've received refunds on the items that were damaged in transit. You have to be a Prime member to use the service.

http://www.amazon.com/gp/pantry/info/ref=pntry_lm

Posted on: 2014/12/6 17:57
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Re: Supermarket delivery
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I prefer the quality of Fresh Direct but if I need stuff now and don't feel like waiting on an order I sometimes get delivery from Key Food. I go in person and buy the groceries and they send someone to deliver them (free, I just tip). They do have D'Artagnan and other decent brands mixed in. Produce is hit or miss.

Posted on: 2014/12/6 17:55
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Re: Supermarket delivery
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I checked out Peapod's site. I know nothing about the quality of their product, but I doubt it's better than Fresh Direct although their prices looked a bit lower. But they charge a $10 delivery fee for orders under $100 which would probably mitigate any savings. So, I guess I'm doing ok with Fresh Direct. After checking out Peapod and Shoprite, I realize now what a great deal FD's Delivery Pass is - unlimited deliveries for a small charge. I haven't had one bad delivery experience in the entire 8 months. The only time they didn't come during the window time, they called to let me know and gave me a small credit. And they were only 20 minutes late.

Posted on: 2014/12/6 16:22
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Re: Supermarket delivery
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no, the employees lied directly to you.

hey webmaster, can we get a sarcasm font on the site?


Yeah, you're right. Employees never make mistakes.

Posted on: 2014/12/6 16:15
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Re: Supermarket delivery
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I looked into grocery delivery options a couple years ago when I knew I would be homebound for a couple of weeks recovering from surgery. Fresh Direct is really the best option in terms of quality, choice and delivery pricing and reliability. Nowadays I don't use them very often because I like to pick out my own fresh produce. I really liked Fresh Direct's prepared meals that you can pop in the microwave (especially the citrus soy chicken and the Asian veggies), though I did have a slight pet peeve. The website would guarantee a freshness date of at least x number of days from delivery depending on the item, but when I'd get it, I'd discover I had been shortchanged. Instead of, say, the guaranteed four days freshness from delivery, the date stamped on the item would be only one or two days away. That made it hard to shop for the entire week, and it seemed too trivial a matter to call and complain about. But that's another reason I like to shop at a physical store: I can dig all the way to the back of the shelf for the longest sell-by dates!

Posted on: 2014/12/6 15:55
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Re: Supermarket delivery
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chocolatecake wrote:
Shoprite in Hoboken delivers, and they've always been prompt and courteous.


I called Shoprite. I love the Hoboken store. However, they told me it's a flat charge of $29.95 for delivery. And it's $12.95 to order online and pick it up. I was flabbergasted. Is that true?


no, the employees lied directly to you.

hey webmaster, can we get a sarcasm font on the site?

Posted on: 2014/12/6 15:40
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Re: Supermarket delivery
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Posted on: 2014/12/6 15:38
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Re: Supermarket delivery
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Peapod delivers to this area as well

Posted on: 2014/12/6 15:28
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Re: Supermarket delivery
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chocolatecake wrote:
Shoprite in Hoboken delivers, and they've always been prompt and courteous.


I called Shoprite. I love the Hoboken store. However, they told me it's a flat charge of $29.95 for delivery. And it's $12.95 to order online and pick it up. I was flabbergasted. Is that true?

Posted on: 2014/12/6 15:27
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Re: Supermarket delivery
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Shoprite in Hoboken delivers, and they've always been prompt and courteous.

Posted on: 2014/12/6 14:36
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Re: Supermarket delivery
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while i've never used either of them, i know both shoprite and la conga deliver

Posted on: 2014/12/6 14:16
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Supermarket delivery
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I know there's been some discussion of this topic before but all I could find was an old discussion mostly about Stop N Shop. Sorry if this is a duplicate thread.

I've been using freshdirect for about 8 months. I buy almost entirely from them. The delivery service motivated me to use them since I don't have a car. I'm a single guy, don't have any special needs except I try to eat healthy, and I like decent products, particularly produce. Since the closest supermarket is Pathmark on Grand, I prefer buying fresh items most anywhere else. Still, I'll take my bike and pick up basics at Pathmark.

I was and still am to an extent thrilled with freshdirect. I didn't know anyone else delivered and I thought I hit pay dirt when I discovered they delivered to my area. I figured the hefty prices were worth it since it cut down on my zipcar usage significantly. All in all, I save money. With their delivery pass program for 6 months, it costs under $3 per delivery (assuming weekly delivery) and the minimum is only $30. I also find their delivery times to be convenient (2 hour windows). Some of their prices are a bit hefty though. In any event, I'm not unhappy with them; however, I'd like to see if there is a better option.

What else is recommended?

Posted on: 2014/12/6 13:14
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