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Insane & laughable PATH announcements are improving ridership and driving me insane!
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I've been riding Path now for 2 years, twice a day every day. Those stupid annoying public announcements are so irritating. And this weekend I had just had enough, after missing the train by seconds and then having to wait for over 10 minutes. I got an earful of that goddam public announcement 3 times while I waited. Enough to drive anyone to murder. I was about to go postal. I decided to do something constructive and write the Path Authority and explain to them the faults and annoyances of their PAs. You wouldn't believe the insane response I received. They actually think those PAs are useful and responsible for a positive change in Path ridership behavior.

Pasted below is my letter [a], then the Path's response [b] , and then my last rebuttal [c].


[a]
Dear Path,
Id like to ask you to please change the Path station public announcements. As a regular Path user at least 2x a day and sometimes 3x a day, I have to express that those PAs are VERY annoying. Often times they are loud. They are too long and they are played way too often. I timed it, every 8 mins. On weekends with 10 min or longer service, I have to be subjected to the PA twice while standing waiting for the train. Is it really necessary to bombard regular commuters with the same lengthy, irritating, and repetitive announcement? I seriously hear that PA at least 2x or 3x in 1 day every day. Yes I know the police are working hard. Although thats debatable. Yes I do keep Path clean. I dont throw trash anywhere without a trash receptacle. But alas, there are no trash cans in any Path station. And I think everyone with a Smartcard is pretty aware on how to refill their cards. PLEASE, change it up, shorten it, break it up into several shorter PAs. But PLEASE Its sickening.


[b]
Dear Mr. Smith,

Much effort has been expended in improving the PA system within PATH and now announcements are clearly heard by everyone. Volume is adjusted periodically to ensure that it is not too high or too low. The announcement you are referring to are critical since they refer to safety, security, and courtesy. We are confident that the message has been responsible for an improvement in the general behavior of our many thousands of commuters. It's a reminder that needs to be made!

Sincerely,

PATH Customer Service


[c]
Path CS,
Are you kidding me? I mean seriously, SAFETY?! I fail to see how that irritating PA message has anything to do with safety. Telling me that my bags might be inspected. I KNOW THAT ALREADY. Maybe someone at Port Authority THINKS those PAs are doing something, but they are not, with the exception of driving people to go postal. Do you even ride the Path train? I have been riding for 2 years now, 365 days a year. Sometimes you play different announcements and some are more tolerable than others. But the one you have been playing for so many months now with Debbie Duhaim and before her some more annoying voice of Ernie Wagonbleisster or something like that is just so incredibly annoying and it runs too long.

As a regular daily Path commuter, not only have I asked you to make changes for the comfort and sanity of your ridership, but I've given you suggestions. The current PA runs too long. It's like one sickeningly long run-on sentence that plays way too frequently. Try breaking it up into 2 or 3 different announcements. Rotate them. I think it would have a much better impact like that. And for those of us who ride Path and have to stand there and be blasted by it every 8 minutes, it would be a lot more tolerable to not hear the same announcement each time.

Thank you for listening. Although I think you guys don't really care about your rider's comfort and well being. Perhaps if you actually rode Path you'd think differently and totally get it.

Posted on: 2009/9/21 16:11
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Re: PATH (pathetic attempt at transporting humans)
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Quote:

pathsux wrote:
Survey results will be forwarded to PATH mgmt, state comptroller, public advocate, news outlets, and others.

The idea is to shine a light on PATH management's incompetence, and hopefully get them to get their act together and actually do something to improve their service NOW.


Maybe you should really listen to what people are saying about the name of your survey. If you REALLY want PATH's management to listen I don't think sending them results from a survey called PATHSUX is going to get their attention.

If I was acting like a jerkoff and my friends did a survey called KITTENSUX and sent it to me, I don't even think I would read it past the title. Now, if they sent me something that said THE KITTEN SURVEY I would actually read it and maybe take to heart what they were getting at.

that was so stupid. but you know what I am saying. I think what you did is a good idea, but just LISTEN to the criticism... it will help you!

Posted on: 2009/9/17 13:23
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Re: PATH (pathetic attempt at transporting humans)
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Quote:

tommyc_37 wrote:
I generally like the PATH, and I'm not much of a complainer. But what's up with this...the other day I was on one of the NEW trains, and the air conditioning didn't work in the car I was in!

I was standing near the conductor, so I asked him ... is the air conditioner broken on this NEW train? He said "Yup ... leave it to Port Authority". Unbelievable. It's a brand new train.


I noticed that too on a new train the other day - the ends of the car were hot as hell but the middle was at least 15 degrees cooler.

Posted on: 2009/9/17 13:16
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Re: PATH (pathetic attempt at transporting humans)
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I generally like the PATH, and I'm not much of a complainer. But what's up with this...the other day I was on one of the NEW trains, and the air conditioning didn't work in the car I was in!

I was standing near the conductor, so I asked him ... is the air conditioner broken on this NEW train? He said "Yup ... leave it to Port Authority". Unbelievable. It's a brand new train.

Posted on: 2009/9/17 11:01
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Posted on: 2009/9/17 10:26
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Re: PATH (pathetic attempt at transporting humans)
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Maybe it's just me but I think the PATH is pretty solid. Trains run much more frequently during rush hour than any NYC subway line I have ever ridden. As for crowding, what mass transit avenue isnt crowded as it approaches Manhattan?

Weekends arent great but if you are resourceful enough to use a tool like nynj.net it isnt really much of an inconvenience.
I really dont get the path hate.

Posted on: 2009/9/14 19:37
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good point. because advertisers don't want to advertise there, i guess. it may not make sense for them (though i would disagree.)

when that cool animated flip-book-movie-like thingy in the tunnel launched several years ago, i thought all sorts of advertisers would jump at it. it was pretty cool! i don't even think it exists anymore.

and pathsux ain't helping.

Posted on: 2009/9/14 18:41
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Here is what I do not understand. The MTA changes it's ads in the subway all the time. If they charge for ads on the subways and buses why not the Path. They have the same ads, as few as they are, for years. There is no reason to have just ads about the Path. Make some money here guys.

Posted on: 2009/9/14 18:01
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Re: PATH (pathetic attempt at transporting humans)
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Quote:

jennymayla wrote:
Then i highly recommend you reevaluate your methodology so you can make a credible point. You seem to be putting a lot of time and effort into this so it's worth doing it on the up-and-up.

But as I mentioned before, even though it's not a legitimate survey, it just might get some attention, so good luck with it!


I agree - you could do a lot of good with this. I forwarded it to my friend at Port Authority who forwarded it to the Head of PR - so clearly they're aware of it. Good luck with it, but be careful to not seem so Michael Moore-ish.

Posted on: 2009/9/14 10:43
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Then i highly recommend you reevaluate your methodology so you can make a credible point. You seem to be putting a lot of time and effort into this so it's worth doing it on the up-and-up.

But as I mentioned before, even though it's not a legitimate survey, it just might get some attention, so good luck with it!

Posted on: 2009/9/14 10:29
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Survey results will be forwarded to PATH mgmt, state comptroller, public advocate, news outlets, and others.

The idea is to shine a light on PATH management's incompetence, and hopefully get them to get their act together and actually do something to improve their service NOW.

Posted on: 2009/9/14 10:08
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Quote:

pathsux wrote:
There are questions about PATH Elevators, Escalators, and Turnstiles on our independent survey of PATH service.

PATHSUX

Plus fill out a survey and voice your concerns.


Curious as to what the objectives of the survey are. If it's just to find the company of fellow disgruntled riders, then cool, but beyond that, what's the point? What are you planning on doing with the results?

Posted on: 2009/9/11 19:25
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Interestingly every question on the pathsux.com survey is every grip I have with PATH. So glad I'm not the only one who feel these things. You'd never know.

Posted on: 2009/9/11 17:18
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I completely agree - and some of the questions are ridiculously biased. 'What do you think PATH should spend their money on? A. Gold plated toilets in the employee restroom or B. Windex"

Quote:

Jangie wrote:
[quote]

The fact that the survey is being advertised in a thread that isn't exactly pro-PATH is also going to heavily skew your results.

If you want skewed results, fine and good... otherwise, you're doing it wrong.

Posted on: 2009/9/11 9:48
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Quote:

pathsux wrote:
There are questions about PATH Elevators, Escalators, and Turnstiles on our independent survey of PATH service.

PATHSUX

Plus fill out a survey and voice your concerns.


This isn't how you run a survey... a survey would have at least the appearance of not being biased towards one way or the other at the outset.

The fact that the survey is being advertised in a thread that isn't exactly pro-PATH is also going to heavily skew your results.

If you want skewed results, fine and good... otherwise, you're doing it wrong.

Posted on: 2009/9/11 9:35
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There are questions about PATH Elevators, Escalators, and Turnstiles on our independent survey of PATH service.

PATHSUX

Plus fill out a survey and voice your concerns.

Posted on: 2009/9/11 9:20
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Re: PATH (pathetic attempt at transporting humans)
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one word. union

[quote]
ripple wrote:
It took them 5 months to construct 2 stairwells that look like they could have been slapped together in 5 days. If they started building an elevator, it might not be ready until 2020.

Posted on: 2009/9/9 13:52
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It took them 5 months to construct 2 stairwells that look like they could have been slapped together in 5 days. If they started building an elevator, it might not be ready until 2020.

Quote:

cheese7 wrote:
Does anyone know why didn't they install an elevator when they put in the new station at Grove Street?

Posted on: 2009/9/9 13:04
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So last night while complaining about escalators, it was brought to my attention that even if you're disabled and using those escalators helps you, you still have to walk up TWICE AS MANY STAIRS just to get to the escalators.

Does anyone know why didn't they install an elevator when they put in the new station at Grove Street?

Posted on: 2009/9/9 11:35
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So last night while complaining about escalators, it was brought to my attention that even if you're disabled and using those escalators helps you, you still have to walk up TWICE AS MANY STAIRS just to get to the escalators.

Posted on: 2009/9/9 11:26
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Re: Escalators at Grove St. PATH
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But I agree, the issues really are 1) why doesn't the PATH invest in accessible stations and 2) why are our tax dollars paying the wages of repairpersons who can't keep the existing system working for more than a day or two at a time?


Technically, its not your tax dollars. Rather, its the user fees you pay. The Port Authority operates without subsidy from state governments relying on fees collected at ports, airports, tolls, and PATH fares.

Posted on: 2009/9/9 9:33
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Re: Escalators at Grove St. PATH
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The escalators are not only for the lazy. There are plenty of older, pregnant, or just plain not-feeling-well people who don't necessarily need the assistance of an elevator but who strain up the stairs.

But I agree, the issues really are 1) why doesn't the PATH invest in accessible stations and 2) why are our tax dollars paying the wages of repairpersons who can't keep the existing system working for more than a day or two at a time?

Posted on: 2009/9/7 16:19
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Re: Escalators at Grove St. PATH
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Quote:

flying_the_flannel wrote:
I can't imagine an escalator being very helpful to most disabled people. I have a crippled friend who can't even get onto one, but can walk upstairs. But maybe I'm overlooking something.


If you walk with a cane it is a lot better than using the stairs. the grove street station is difficult for disabled people in general. I'm a cripple and ever little bit helps.

The PATH is horrible about ADA access. At Pavonia they have that horrible ramp. some disabilities make it harder to walk up a ramp than stairs. I don't think any are ADA in the city aside from 33rd.

There are many ways to be a gimp.

Posted on: 2009/9/6 22:18
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Re: Escalators at Grove St. PATH
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I fell down on the up escalator and couldn't get off for three hours till it finally did break down!!!

Posted on: 2009/9/6 17:12
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Re: Escalators at Grove St. PATH
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Quote:

flying_the_flannel wrote:
I can't imagine an escalator being very helpful to most disabled people. I have a crippled friend who can't even get onto one, but can walk upstairs. But maybe I'm overlooking something.


A few years ago when PATH re-opened the eastern entrance to the Grove Station they had a perfect opportunity to install an elevator. They did not. What they did in fact was to create an entrance where you now had to go up a half dozen steps to go down. Not good.

Posted on: 2009/9/6 17:02
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Re: Escalators at Grove St. PATH
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The real question is why is there no elevator at Grove St. Path station, especially in the big black spaceship entrance on the corner of Marin & CC? The lack of an elevator makes the station practically unusable for anyone in a wheelchair or with a large stroller.

The piddly escalator is really only for the lazy (myself included) who don't want to walk up a few stairs, as it is too small for most mobility devices and does nothing to help people will the real climb down to the platform.

Any developer who finally builds out that lot on the corner of Marin and CC should be required to install a public elevator to the platform.

Posted on: 2009/9/6 17:00
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Re: Escalators at Grove St. PATH
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I can't imagine an escalator being very helpful to most disabled people. I have a crippled friend who can't even get onto one, but can walk upstairs. But maybe I'm overlooking something.

Posted on: 2009/9/6 14:53
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Re: Escalators at Grove St. PATH
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Quote:

flying_the_flannel wrote:
Do you really need that escalator that badly?


yes, there are disabled people in this city. The Path train is not very ADA friendly but that is there half ass way of doing something.

Posted on: 2009/9/6 13:30
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Re: Escalators at Grove St. PATH
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Posted on: 2009/9/6 9:47
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Re: Escalators at Grove St. PATH
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I would not be surprised if the escalators at the station were indoor escalators rather than outdoor or all weather variety, which would explain why they fail so easily.

Posted on: 2009/9/6 1:43
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