We recently decided to get rid of Verizon DSL when our contract was up. I called Comcast Friday night to inquiry about package specials---we don't have cable, don't watch much TV except Netflix or via download. I got the information, discussed it with my family and called back to order internet alone, since they are running a very good deal on that. Well, the second person I talked to quoted a price $40/month higher, and said she had never heard of such a special. We both got a little heated, and I said I was hanging up and calling back later to get the real deal from one of her colleagues. And I did exactly that. I am not sure exactly what the lesson here is, but I do know we are at the mercy of many incompetents.

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I went to speedtest.net and my internet speed is definitely faster now. Prior to today my download speeds were about 10Mbps, now they are around 14-15Mbps. Try for yourself.

my wife waited home all morning no call, no door bell. they call to tell us the tech had been there and that we now have to reschedule! seriously?!?)(*&%%^#*%@#$@$^*&%&T really aggrivated

Wild,

If you bitch enough, they will send that tech back. I have done it, you just need to get the right person on the line.

Does anyone know the current price for internet only service (no CATV or phone) from Comcast - or the lowest they'll offer it for?

elvis

unfortunately my wife needed to be at work by 1 and the tech couldn' t be back soon enough. i b!thced...



super

i believe we went with the cheapest internets only option at $40 bucks a month i think

I have internet only and it's $63 / month (all taxes fees included). A complete rip-off considering how slow the connection has been as of late but the only other option is DSL, which is about $30 / month if you have a phone.

The added benefit to comcast internet only is you can also leave the cable connected (without the box) and get the local TV channels + a few others so you don't need to worry about running a separate antenna for your TV.

I live in Paulus Hook and I just saw a Verizon truck rolling down my street. There was a guy in the cherry picker above running cable all the way down the street. Don't know exactly what it was, but was wondering if FIOS is finally here. Anybody know?

It's death by a thousand paper cuts. Regardless of the corporate, it seems today that your chances of a smooth customer service transaction is far lower than before. You essentially have to block out 1 hour of your day, get prepared to be frustrated, and have to repeat the same information, the same story, countless times to a revolving personnel. Most people, myself included, either give up because we consider our time too valuable or believe the exchange of value for our dollar and our own sanity is not commensurate.

To be fair, there are times I get great service. However, it is completely idiosyncratic, because at the end a *human* must solve a problem. Your impression of the company then boils down to how 1-2 people handle you. If I sense a good faith effort from them, regardless of the outcome, I typically am far more understanding. On the other hand, if I sense a robotic or apathetic stance, my patience wears very thin.

Competition is the best cure, and typically is why customer service in the US is unbeatable compared with elsewhere. I am extremely eager to get FIOS in my area so that I can drop Comcast, or at least have far more leverage when I talk to them.

I had an appointment today for a comcast technician to come out and solve the mystery of why my internet has died for the third time this month. got an auto-call yesterday, confirming today's 3-6pm slot.

called at 5pm to make sure someone was still coming, only to be told that my appointment was canceled last night at 10pm, for "reasons unknown."

then the customer service rep (I'm resisting the urge to use quotation marks) chastised me for not calling before 2pm today, when their dispatcher was still in the office.

didn't think I needed to call them and confirm a day after they called me to confirm. my mistake.

so, how hard is it to switch to Fios?

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I pay $43/month for just internet with Comcast. I used to pay about $60 but I called and told them Fios was cheaper and they gladly lowered my rate.

I recently switched, they came to my house at 9 am and were done by 2 or 230. I had everything done, cable phone and internet. I have the same package as I did with comcast and pay about $70 less a month for it. Since my cell phone service is on verizon they now send me one bill.

goodbye, Comcast. hello, Fios!

I walked by the Verizon store on 3rd and Washington in Hoboken, and thought I'd drop in and check out Fios. The super-helpful guy in there had me signed up and ready to go in minutes. A technician will come out Tuesday morning (let's see about that...)

I'll get every cable station except HBO & Showtime, plus internet that's supposedly way faster than Comcast, and it's $10 a month cheaper than the most basic of cable service and slowest of internets that I currently sometimes have, when the wind is just right.

Comcast offered me a $20 credit not to leave. they really have no clue.

Supposedly FiOS was turned on in the Athena tower, and will be turned on in some Newport Towers next month.

Also, has anyone noticed that the comcast cable will sometimes turn the television into rainbow colors? At first I thought it was the television but the DVD, xBox and VGA streams were normal. Usually changing the channel will correct the color problems.

I don't know about everyone else but I've never had any problems with Comcast. Internet is very fast and service hardly ever drops in my area.

Television is always good and I've never had a problem getting a rep on the phone either.

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This has been happening to me recently. My wife and I thought the TV was going (an old CRT TV). But no, just Comcast. Might have to go to FIOS, especially now that they have the $150 rebate offer.

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Same here-mostly turns green/purple and usually on channels 4 through 7. Glad to hear it's not my TV. Just another reason Comcast sucks.

I can not describe my hatred for Comcast. The minute they have FIOS on my block I am switching. I have had Comacast for two years and I am moving so I try to transfer online.. what happens doesn't work, call them can't find my address they transfer me, finally i talk to someone who can find my address and she sets up the transfer and appointment. I give her cell and tell her during the day call this if there is an issue.

what happens when i get home? i find a message on my machine telling me my appt has been canceled. so I call and try to make and appt for march 14th they tell me they can't. so they try to get me to do a Friday one. i tell them i work sorry i need Saturday. they tell tell me i can just do the install myself since i have all the equipment. so i'm like okay cool. they call me back and say no we can't do that. they tell me they ask me if t still want friday the 13th...cuz they have Saturday the 14th.. umm yeah I asked for that day already a hole. So finally I make the apt for the 14th b/w 12-3 okay gret got two weeks until they turn it off.

yeah no, so on the 10th my cable goes out and so does my phone.. but not the internet. We call. they had transferred the cable and deleted our phone number from the system. nice. They fix the TV with he cable cards in the living room and the phone. the next morning I go to turn on the tv in my bedroom. no cable. i call my husband and tell him to call these idiots b/c i'm gonna go off on them.

So on the way home I call him so he can move his car.. my phone doesn't work. wtf? he calls Comcast to fix the Cable and phone. They fix it. So great everything is working. We find out our apt has been changed to the 14th from 9-12

I call to try and fix this. I get told I am getting hit with an 80 fee to transfer my cable. The guy then asks me have i ever not paid a fee to transfer service and I tell him yeah. I have never paid a fee and I had com cast when i was in Massachusetts for college. finally the guy takes off one fee. I tell him I am not paying the other fees and the minutes fios is aviable I switching to it b/c Comcast sucks and FIOS internet is like 100x faster and doesn't kick ppl off xbox live b/c they think the person is file sharing.. yet if someone is file sharing it is all fine and dandie. At this point it has been a damn hour. Every time I do anything with these idiots it takes an hour.

Next day I do the same call. phone is out again. We do not call b/c it thursday we r moving saturday morning.

Saturday morning. I go to the new apt while my husband and brothers pack the truck. The comcast guy shows up and instead of saying comcast he mutters"cable" into the speaker.

I realize the phone modem is missing and tell the guy it will be here shortly. he then brings me the cable modem and asks me"well what is this then" i respond" i dunno, the cable modem.. shouldn't you know what it is?"

My husband arrives gives the guy the phone modem to put in the living room and it's all good. yeah not so much. after the moron leaves we realize he took the phone modem with him and hooked everything up in the bedroom. Thanks douche. I really want to fax things and have my answering machine in my bedroom.

They are going to mess up my bill. I know this the first 4 months i lived in jc i would spend 4 hours fixing my bill.

Oh and when i was on the phone with the guy about them changing my apt etc he was trying to tell me everyone was moving back from FIOS whatever bitches. such a #OOPS#ing lie.
My dad has FIOS it is so good. The internet is fast as hell and is not affected by the amount of people in the neighborhood who are using.

I HATE COMCAST!

sorry if there are misspelling etc.. i am really pissed

Comcast is on Twitter. Send them any complaints.

http://twitter.com/comcastcares

I just never understand this thread. I have never had a problem with Comcast. My digital Tvs are fine. My internet may be a bit slow every couple of weeks but 95% is cool. Maybe it is your neighborhood or building. I am on 2nd and Brunswick and nothing. They did fu-k up my first bill but they took care of it right away. I just do not get it.

Oh well I look forward to the next Comcast thread.

to those of you having a swell time with Comcast: that's great. I wish I was in your camp. if you're getting good service, no need to switch or complain.

if, like me, you've wanted to pull Comcast's leg off and beat them to death with it, I just got my FiOS and oh. my. dog. it's amazing.

I thought our internet was sluggish because my computer's 5 years old. Comcast was quick to suggest that, too. nope. I'm now zipping along with the big boys.

the hi-def TV is noticeably better, too.

the technician called in advance and arrived on time-ish (already way better than Comcast). the only caveat is that installation can be an all-day affair, if your building's not already wired. he got here at 9:30 and left at 4:30.

totally worth it.

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you are lucky then. they are moron's who keep getting sued b/c they are scum and their customer service is horrid. It is one thing to #OOPS# up and then be really nice and help full. It is another thing to #OOPS# up and be a dick about it.

the wife and i have had some issues with them again recently. seeing as they botched our transfer from one residence to the next and we weren't cancelling and they tried to charge us for cancellation under contract and didn't show up the day we were supposed have our internet installed, they offered us a $200 credit! nice right? but since then i have recieved two bills both more then the amount i was quoted for service (60 for internet not 40 and thats before the fees and taxes) we tried to call and straighten it out and we were informed they don't give credits like that and we were to get a credit but of $40 and it would be through the mail in the form of a check.

i effffffff'ing hate comcast right now!

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you need to call them back. do not give us.

They botched my transfer and messed up my first bill, shocker huh?

So after we fixed them shutting off our phone 5 times(we gave up after the 4th time before we moved b/c it was only 2 days away) shut off our cable, turned on the cable cards, but not my second tv with a regular box, and stole one of modems.. i was a "little" pissed. I knew this would happen. oh they also rescheduled my appt like 4 times 1 time without telling me.

I called them yesterday after getting a bill for 217 bucks that I should not be paying b/c i already paid from march 13 till april 14th. luckily i got someone who understood this and gave me an account manager.. i explained the situation with the phone and how we had no service for a week we are getting a 20 credit off the next three bills to make up for the difference and so i am not paying the connection fee.

then i get a person to deal with the bill. They start a new account when you transfer.. why they don't just transfer your account is beyond me. They say i will see a 160 credit in 24 to 48 on the new account. let's hope i do. I have already seen the 29.70 they credited me for sucking at something.. i forgot what now. so i will have to pay 30 bucks but "will" get 20 bucks off my next 3 bills.

let's see if that really happens. I only spent an hour fixing this.

honestly i have spent 4 hours fixing their bills. 4 months in a row. You need to get the right person. I got three nice people who understood why i do not see why i should double pay my bill or pay to set up my phone since it wasn't set up right and they took a modem without informing me.

just keep bothering them. that is really all you can do.

good luck and keep up the fight eventually you will wear them down and win but at the same time you will get really worn down but it's a lot of money to lose.

Comcast's email server has been down for over an hour so far. Almost 11am and I still can't get my emails.
I chatted with a Comcast analyst. He said they can't even give an estimate for when email access will be restored.

How much is Fios again?

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Sat, April 4th @ 12:15 and Comcast servers are down system wide. Here is the page served up:


At this time there is a known issue with our email system, technicians are working as quickly as possible to resolve the issue.

We apologize for the inconvenience and appreciate your patience in this matter.

If you are contacting us for any other reason, please click here to proceed to our Help.comcast.net

I'm actually relieved to hear Comcast's e-mail servers are down.

I just finished installing a new wireless router and thought that screwed something up....

Joy to the World!!!!!

Comcast finally added 11 HD stations to the lineup, 12 when you count MLB TV. Finally some progress!!!!

Are any of them the MSG Network?

We have had MSG for the entire NBA season