Jersey City renames Mayor's Action Bureau, opens it for additional hours

By Terrence T. McDonald/The Jersey Journal
July 24, 2013 at 1:17 PM

Jersey City?s Mayor?s Action Bureau has been rechristened the Resident Response Center, part of Mayor Steve Fulop?s effort to give the office a larger role in city government.

The RRC will also open for additional hours ? from 8 a.m. to 8 p.m. ? starting in August. City officials announced the changes today, saying they would help streamline the constituent-service process, guarantee response times and help the city track how it?s using resources.

Last week, the City Council adopted a $515 million budget for 2013 that includes $547,000 in salaries for the RRC, a boost of $181,000 from from last year?s budget. Councilman at large Rolando Lavarro, a Fulop ally, defended the increase, saying the city needs a ?strong? constituent-services office to respond to various issues.

?The Mayor?s Action Bureau is being strengthened because there is a strong call from Jersey City residents, and this last election showed that, to improve life for Jersey City residents,? Lavarro said.

A 311 call center Fulop has promised to bring to Jersey City ? New York City started its own in 2003 ? will work in conjunction with the RRC, the city said today.

You can contact the RRC at (201) 547-4900 and (201) 547-5555

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