So here's the followup to my experience:

Still have never gotten a call back from anyone in the office EVER despite the fact they ask for my phone number each time to 'get back to me'.

However, after sending an email letting them know I intended to withhold rent and 'fix and deduct' based on hot water being a vital facility, I got an email back in 5 minutes.

Apparently one of my calls on Monday resulted in a scheduled slot with maintence to address the issues, but they never told me this.

In the afternoon the maintenance guys showed up and fixed everything (critical issues and non-critical issues) to my satisfaction. They actually did a pretty good job of things, I must say.

Everything is kosher between me and them as long as they don't give me a hard time when I send a reduced rent check for this month because I'm not paying for the 6 days I was without hot water.

I'll let everyone know how that goes

I moved into the Regent last Wed (7/1). I'm fine with the construction related issues, like the person above me said, you HAD to know it would be the case going in.

However, I'm getting increasingly unhappy with the overall management and response time. It was noted in my pre-move walkthrough that the hot water heater in my apt was NOT working. Neither was the washer/dryer. Niether are fixed yet.

It's now Monday 7/6. The ONLY time management has contacted me was to schedule my blinds to be installed on Friday. Which still hasn't been done. Otherwise I've had to call them for ANY communication. Despite the fact I've been told by various people on the phone many times that they would definitely call me back, I have yet to get a single call back.

Today I've been told twice that they would get back in touch with me, and have heard nothing. I also left a message for the person in charge of parking, and still haven't heard back.

I really hope this starts to turn around...