I also had intermittent issues on Super Bowl Sunday with the TV and Internet. I then traveled for work to some home last week to no internet again. I called them on Friday the 6th and they told me I needed a new modem. I went Saturday morning waited online for an hour and got a new modem. Still no internet.

I called them back Saturday and they now say they don't know what the issue is and they need to send a tech...earliest they can come is not Thursday (tomorrow at this point).

It's definitely something outside of my unit because I called a second time Saturday and the woman siad there were a number of incident reports for Grove, 1st, Bay, Marin etc... all in that area.

Grrrr....two weeks with no internet and now I need to miss part of my work day tomorrow to let them come and probably not fix it anyway.

Hating on Comcast and hoping my building gets Fios or some other option.