First of - I had to register to share my experience.

I can't believe this towing situation has been on going for so long!

I was "rapped" last night. Any time I've shopped at Newport Mall I had always used their parking deck.
And for no freaking reason, I guess I thought it was harmless, I parked in one of the parking spaces adjacent to the Pep Boys. Forty minutes later, my car was gone!!
Yes - my fault for not reading the signs, i was on the phone from the time i pulled in and walked to the mall.
So I received the bad news from some bum in a black GMC Jimmy mid-size SUV and pretended not to know what had happened and came off as if he was doing me a favor. He handed me a business card (E-Z Towing and Recovery) so I called up and the guy on the phone explained the fees, which are RIDICULOUS!! as some posters have mentioned before. I would had not been so upset if the charge was $75 - $80. But to charge $150+ to pick it up at their shop and paying with credit card and $120 if they drop it off and it has to be CASH!?!?!

So I asked the guy on the phone to drop off the car and he asked me to wait by the Bed Bath store. Of course I had to go to the ATM located inside Shoprite. I walked up to the tow truck and I was polite. The driver just asked for the money or he will not put the car down. So I tried to bargain with him and of course he wasn't hearing it.
I explained to him that I really couldn't afford to pay $120 because I would had to tap into my daughter's dental bill for a tooth that she needs to take care this week. No sympathy from the driver. He just said, well I have 5 kids and I have two jobs (well good for him!!). After 15 minutes of going back and forth, I pulled out $80 from my daughter's savings account and I happened to have $35 on me. He wouldn't release my car because of $5 so we were there for another 5 - 8 minutes arguing about $5 dollars!!!!

I explained to the guy that if he will not take the $115 then I would pay with a credit card if he would just call his dispatcher and take my info over the phone. His answer was NO we do not take payments over the phone. Ok, fine..I then asked if they could just bill me and I would give them a copy of my drivers license. Answer to that was of course, NO - we do not bill. Its not like i was not trying to pay - freaking scammers!! I finally called my gf and asked if she had $5 dollars on her (she was nearby). The driver finally released the car and drove away with the $115.

I was sooo upset! My fault I know. It just pisses me off because after 10+ of shopping at the Mall and parking at the deck, last night for whatever stupid reason I thought it would be easier if i parked near the Pep Boys and walk accross the street and meet my gf instead of picking her up at the bus stop like i normally do!!!!! uughh!!!

Ok - thanks for reading