I wish I had seen this post earlier. As jerseygirl said, STAY AWAY FROM THEM. Following is my experience today.

I gave them one shirt to shorten the sleeve. After taking it back this evening, I found out that they did do anything. I even compared it with another shirt (same brand, same fit, same collar, only difference is sleeve). I also did comparison before giving it to them. So I knew what's the difference.

I went back, told them that it was not shortened. The guy insisted that they did it. I explained why I'm so sure. He didn't want to listen. He even said that I might have bought another shirt and came back to get a free alternation. I was shocked when they said that. It's an insulting. The only reason I needed to shorten this shirt is because I wore it once and feel it's bad to give it back to the store. I changed all other shirts I bought in the same order.

The guy said he could find the fabric they cut off from my shirt. I waited for more than 10 minutes. He came back saying he couldn't find it. How can he find anything? They didn't do it at all.

He even said I don't know what I'm talking. I suggested that I can bring my other shirt, so he can compare. But he didn't want to see it.

At the end, the guy agreed to do the shorten. But after what happened and what he said, I'll never go back again. I'll tell my experience to my friends and suggest them not to go to them.

FYI, for shirt laundry, another cleaner in Newport, Newport Dry Cleaners (201-626-3333) charges less than them, $1.50 for one shirt.