#CC0033

What a Great Forum!

RobinsOak began managing five buildings on Harrison Ave six months ago in September 2007. What a challenging project it has been! Unfortunately these buildings were in very poor condition, both financially and otherwise.

Within the six months, under the direction of Pat Meadows, General Manager and with the assistance of supporting staff, RobinsOak has:

*Replaced two boilers
*Installed new timers to better control temperature (5 bldgs)
*Converted buildings from Oil to Gas to save money (3 bldgs)
*Removed leaking underground Oil Tanks and Remediated Soil (3 bldgs)
*Rented Dumpster and cleaned out basements (4 bldgs)
*Hired New Exterminator
*Conducted Walk-thrus and began Renovations (5 bldgs)
*Management of Superintendants to ensure better delivery of service (5 bldgs)

RobinsOak continues to resolve a multitude of violations and issues relating to the cleanup and security of these properties and without question have done more in six months than the previous management company has done in six years.

RobinsOak does not have any members on the board at any of the properties that they manage. The receive direction and approval for major improvements to the buildings from the board president who is very active and interested in the successful outcome of these properties. Unit owners may also feel free to contact their board president when there are questions or concerns.

As part of their ongoing commitment to customer service, RobinsOak sets up a website for each condo association that it manages. The passcode to the financial documents is provided in the welcome letter sent to all unit owners and made available to all unit owners in attendance at the annual meeting. It is also given without hesitation to any unit owner who has called requesting it.

RobinsOak is technologically advanced. They use a digital system for document management which means that faxes, invoices etc. are scanned, processed and filed in electronic folders by our computer system. This alleviates the need for a physical fax machine and file cabinets in the office, thus creating a paperless environment that is earth friendly.

The property managers at RobinsOak are diligent, hardworking individuals who respond quickly to questions and concerns of unit owners. Many unit owners have commented that they have seen remarkable improvements since RobinsOak has taken over management of these buildings on Harrison Ave. They understand that it is a work in progress and have realistic expectations about what can be accomplished in a short amount of time with little money.

RobinsOak receives a multitude of phone calls from the properties that they manage. In many instances these calls are directed to the super at the property location. The supers live on site and have been provided with a cellular phone in order to respond quickly to the problem at hand. They are given instructions and authority to handle problems and are being held to a higher standard of customer service than what was previously expected of them from the prior management company.

It's understandable that unit owners who care about their surroundings want to see changes. However, blaming one person for the condition of these buildings or taking statements out of context is unreasonable.

RobinsOak is committed to working through the challenges presented at the above mentioned properties and look forward to working with new associations in the future!