BrightMoment,

Thank u so much for all your help. I called Comcast again. The problem is unique to my address. Total packet loss on my line. Downstream data flow problem. (sorry, I'm not techie enuff to understand) They are sending a technician over.

Comcast support has been decent whenever I called. If they properly fix my connection, I will rethink my Fios move.

Update: Looks like I spoke too soon.

My comcast HSI is back to periodic outages or extreme slowdowns.

Tech support said our area is experiencing a level 2 outage, meaning they are working on it. No word on how much longer it will take.

Thanks, everyone!

I called Comcast and they gave me a ref no for credit request.

BrightMoment, I meant Comcast HSI, not DSL. No idea what got into me. Thank you for the detailed help. I have had Comcast for the past 4 yrs and never had problems till last yr. The connection is working fine right now. *fingers crossed* Maybe somebody @ Comcast is reading this.

I'm around Marin and Columbus. Is anyone still having problems in this area?

My comcast DSL has been slow/spotty for the past week and non-existent for the week prior. Today it was so slow, I couldn't load a speedtest. I rely on the internet for my work and will switch providers if this persists. I ran a check on Fios with my phone no but apparently Fios isn't avail to me yet.