That is better said, thank you @mastablasta. I'm sure this app has the potential to improve resident communication to their city officials. And in reality my experience with this app in Jersey City has sometimes shown results just mostly after months and months of what I am sure are perceived as nagging follow up notices. I should have pointed my comments at the lack of RRC follow up on this app.

not a real fan of this site. the follow up is incredible for any results. bike complaint (abandoned bikes at Grove PATH) took 6 months to resolve with constant oversight and follow up. parking complaint (fire hydrant blocked -NEVER resolved after 10 months) gave up. trash and standing water complaint with mosquitoes (still the same) I agree. RRC are bots that reply and then close tickets. With no follow up. I might as well call the city DPW and be on the line for 40 minutes and speak with an anon person to have nothing done.