ENTER at your own RISK! My mistake was that I did not do my own research first. The first time I went there for eyebrow waxing, I was pleased because the woman that took care of me was very good and knew what she was doing; I even gave her a generous tip, and I felt good going to the party I was attending. Unfortunately, I did not recall her name and the second time I went back a few weeks later for the same service, there was only two stylists in the place, and the one I was assigned to could not speak English too well.

I told her exactly what I wanted to get done, and she reassured me as much as she could that it would be easy. Long painful story/experience short, she did not know what she was doing, and in fact irritated my skin where I finally asked her to stop what she was trying to do, more like pleaded with her to just give me the tweezers so I can do my own eyebrows. It was late and all I wanted to do was go home and rest since I still had work the next morning and it was the week of the holidays.

After I finished doing my own eyebrows, I got up and asked to speak to the manager. One of the hairstylist said there was no manager on the floor, so I spoke to the receptionist and asked her to call the manager on the phone. The manager refused to speak with me on the phone. I explained to the receptionist what happened, and that I was very uncomfortable paying for the eyebrows that I did my myself --- $18!!!!!!

The receptionist and the stylist that was there said they couldn't do anything to help me, and that I needed to call the manager to set up an appt in the morning to speak about the matter, but that I still had to pay the $18 --- rip-off!! When I did not want to leave without speaking to a manager, they decided to call security to threaten me that if I did not pay them, I would be arrested. I was forced to pay the $18 that they did not deserve. I told security that I should be the one calling the cops on them for trying to rob me of my money for a service they did not deliver. I paid, was very upset, and left.

Very unprofessional, disrespectful and lacking sympathy for their customers. I did get the manager's phone number, which I decided to call first thing in the morning the next day. I was assured that she would return my call at around noon, but I did not receive a call back, I called her again later in the afternoon and left a message, but I never heard from them again.

Terrible. Don't do it to yourself. I learned my lesson; wished I researched this place before I decided to give them my business. I was forced to pay them my money for something they did not do, nor did they offer any type of consolation for what they did, or any thing. They also only take cash for services under $20, so it is very inconvenient if you want to pay with credit card. Save yourself the trouble or the headache, it is really not worth it. Save your money as well for another place that will treat you with respect, professionalism, and integrity.